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CX for industries heats up - SAP's Balaji Balasubramanian on why retailers must balance experience, operations, and, yes - AI

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Zeta417Reader 2mo ago
CX for industries heats up - SAP's Balaji Balasubramanian on why retailers must balance experience, operations, and, yes - AI

We can't seem to escape the froth of AI versus SaaS. But as my recent talk with SAP' Balaji Balasubramanian showed, we need to take the...

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